Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide, including your full name, company name, job title, email address, phone number, country or location, information submitted through contact forms, meeting requests, customer support communications, and business or project requirements.

Where an account is created, we may collect login credentials, user roles and permissions, account activity, authentication records, and access logs.

We may also automatically collect technical information such as IP address, browser type, device type, operating system, pages visited, visit duration, referring website, cookie identifiers, and system or security logs.

Depending on the service, we may process operational records, employee data, attendance records, reports, user activity, documents, or other business information entered by authorized client users.

How We Use Information

We may use collected information to respond to enquiries, provide proposals and demonstrations, deliver and manage technology services, create and administer user accounts, provide customer support, improve our website and platforms, and maintain system security.

We may also use information to develop and improve our products, send service-related notifications, monitor technical performance, prevent misuse, comply with legal obligations, and communicate relevant business updates where permitted.

We will not use personal data for purposes materially different from those described without an appropriate legal basis or notification.

Legal Basis for Processing

Depending on the circumstances, we may process personal data based on your consent, the performance of a contract, steps requested before entering into a contract, compliance with legal obligations, our legitimate business interests, or the protection of legal rights, systems, and users.

Where consent is used, you may withdraw it subject to applicable legal and contractual requirements.

Cookies and Analytics

Our website may use cookies and similar technologies to operate website functionality, remember preferences, understand website usage, measure performance, improve content and user experience, and support security and fraud prevention.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

How We Share Information

We do not sell or rent personal information.

Information may be shared with authorized Qutell.Ai employees and team members, hosting and cloud providers, technical support providers, analytics and communication providers, professional advisers, auditors, legal representatives, government authorities where legally required, and business partners or subcontractors involved in service delivery.

Service providers are only permitted to process information for authorized purposes and are subject to appropriate confidentiality and security obligations.

International Data Transfers

Where necessary, information may be processed or stored outside the country in which it was collected.

Where international transfers occur, we take reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are applied in accordance with applicable data protection requirements. Client data hosting locations may also be specified in the relevant service agreement.

Data Security

We use reasonable administrative, organizational, and technical controls designed to protect personal data against unauthorized access, accidental loss, misuse, alteration, disclosure, destruction, and cybersecurity threats.

Security measures may include access controls, authentication, encryption, logging, monitoring, backups, and security reviews.

However, no digital system or internet transmission can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide contracted services, maintain business and financial records, resolve disputes, enforce agreements, and meet legal or regulatory requirements.

Your Privacy Rights

Subject to applicable law, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion, request restriction of processing, object to certain processing activities, withdraw consent, request a copy of your information, or submit a privacy complaint.

Certain requests may be limited where information must be retained for legal, contractual, security, or regulatory reasons.

Client-Controlled Data

For some platforms and services, Qutell.Ai processes data on behalf of a client organization.

In such cases, the client may act as the data controller and Qutell.Ai may act as a data processor or service provider. Requests relating to client-controlled data may need to be submitted directly to the relevant client organization.

Artificial Intelligence Services

Where artificial intelligence features are provided, data may be processed to generate outputs, recommendations, classifications, summaries, or automated insights.

AI-generated outputs may not always be complete or error-free and should be reviewed by an authorized person before being used for important business, legal, financial, security, or operational decisions.

Client data will not be used to train external public AI models unless expressly agreed or authorized.

Children’s Privacy

Our website and business services are not directed toward children. We do not knowingly collect personal information from children without appropriate authorization or legal basis.

Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. Users should review the privacy policies of those services before providing information.

Data Breach Management

Where a security incident affects personal data, we will investigate the incident and take appropriate containment and remediation measures. Where required by applicable law, affected clients, individuals, or regulatory authorities will be notified.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, legal requirements, or business practices. The updated policy will be published on this page with a revised “Last Updated” date.

Contact Us

For privacy enquiries, data requests, or complaints, please contact us: